All orders ship FREE!
Koko's Collection -> Shipping: 12 to 25 Business days
Quick Ship Collection -> Shipping: 3-5 Business days.
Koko's Collection ONLY -> Shipping: 14 to 35 Business days
(Note: If you purchase something from our "Quick Ship Collection", you will be refunded and item removed from order.)
Processing & Shipping
Order processing for shipping takes between 2-5 days after the order is placed. Then an additional 12-25 business days for USA orders and 16-35 business days for International orders. Order processing for Quick Ship items is within 48 hrs and then an additional 3-5 Business days.
We do our best to expedite and often you will receive the product much sooner, however, any unforeseen issues or problems with the currier or logistics outside of our control may delay your order. We do not guarantee shipping time frames. We currently do not offer express shipping.
Tracking information will be sent to you as it becomes available. Tracking updates may vary based on your location. Package(s) can be tracked through link provided in shipping confirmation email or USPS tracking. Please allow up to 4 business days for tracking to sync.
Some of our items ship directly from our headquarters in Kissimmee, Florida, while others ship to you directly from the artists in their country of origin.
Many of our items will ship separately, so you will receive multiple shipping confirmation emails with unique tracking numbers.
There can be unforeseen issues outside of our control. Because of this, we only offer refunds for items lost in transit after 45 days from your date of purchase.
Currently we ship to United States and Canada.
If your package is marked as: delayed or delivered but cannot be found, please contact USPS: 1 (800) 275-8777 and give them your tracking information. Haydee and Koko is not responsible for lost packages.